Shipping Policy

We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

At Best Roof Hatches, we are always striving to obtain reliable cost effective freight carriers. Savings obtained from freight costs will be passed on to the customer where possible. We maintain an inventory of products ready to be shipped to you at any time, although some products are manufactured upon order. These item are marked with “availability 3-5” *. We send shipments once per day. Shipments could take 5-7 business days to deliver once the item has been picked up, but quite often it is faster. Upon confirmation of your order, you will be notified of your shipment's expected departure date.

You will be responsible for any movement of the item beyond the truck bed or Courier. If a lift gate is required, please contact us ahead of time for a cost.

Please Note:

Shipping times are estimated, but not guaranteed. We are not responsible in any way for delays that may occur before or during the shipping process.

If your order is returned to sender due to a missed delivery or incorrect shipping address a re-delivery charge will apply.
Still Have Questions? Contact Customer Service for questions regarding products, order delivery, or returns, please contact Best Roof Hatches at:

Phone: 1-800-431-8651
Email: info@bestroofhatches.com

Damaged Goods:

If there is any damage to the packaging when the item arrives, please note this on the Way Bill BEFORE you sign for it.

We ask that you report to Customer Service the receipt of a damaged product within 5 business days of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame the Carrier will not allow us to file a claim means, we can't accept responsibility for the damages.

Once you have reported the damage to customer service we can make a claim for repair, replacement or return of the item. Customer service will provide further instruction on what to do with the damaged product.

If the Damaged order was approved for a replacement:

- In-stock material, replacement order will be entered and reshipped within 24- 48 hours.
- Non-stock items which are not show in-stock (ie: availability 3-5 days), Items with options added, or custom items, a replacement door will be reentered into production and ship once completed.

We reserve the right to repair or replace any item damaged in shipping at our discretion.
Still Have Questions? Contact Customer Service for questions regarding damaged products, order delivery, or returns, please contact Best Roof Hatches at:

Phone: 1-800-431-8651
Email: info@bestroofhatches.com